General

All quotations are made and all orders are accepted by Rinke Design Limited (“the Seller”) subject to the following conditions which form part of and govern the Contract of Sale made pursuant to such quotation or order.  Any variation of these conditions in any document of the Buyer is inapplicable unless accepted in writing by the Seller. No variation may be made to the Contract of Sale except by agreement in writing between the parties.
In these conditions:
“the Contract” means the contract for the purchase and sale of goods as specified on the customer order form.
“the Seller” means Rinke Design Limited
“the Buyer” means the person who enters into the Contract with the Seller.
“the Goods” means the goods which the Seller is to supply in accordance with these conditions.
Any reference in these conditions to any provision of a statute shall be construed as a reference to that provision as amended, re enacted or extended at the relevant time.
The headings in these conditions are for convenience only and shall not affect their interpretation.

2. Basis of the sale

a) The placing of an order following the Seller’s quotation of price shall not be binding on the Seller until or unless confirmed in writing by the Seller’s customer order form duly signed by the Seller and the Buyer at which time a minimum deposit of 50% of the purchase price is payable by the Buyer to the Seller.
b) In the case of orders given verbally by the Buyer to the Seller whether by telephone or otherwise, the price quoted by the Seller and recorded on a customer order form shall be dispatched to the Buyer and, if returned duly signed by the Buyer with a minimum deposit of 50% of the total purchase price within 7 days prior to dispatch, such order shall be conclusive and binding as to the price, type and quantity of the product ordered, and the delivery point.
c) Additions or alterations to orders save as set out in 2(b) above, however placed, shall not be binding until confirmed in writing by the Seller and may be subject to extra charges.
d) Any advice or recommendation given by the Seller or its employees or agents to the Buyer or its employees or agents as to the storage application or use of the Goods which is not confirmed in writing by the Seller is followed or acted upon entirely at the Buyer’s own risk and, accordingly, the Seller shall not be liable for any such advice or recommendation which is not so confirmed.
e) Any typographical, clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice, customer order form or other document or information issued by the Seller shall be subject to correction by the Seller without any liability on the part of the Seller.
f) The Seller accepts no liability in respect of goods ordered by the Buyer being of dimensions unsuitable for the Buyer’s premises or if access to the Buyer’s premises is impossible or impracticable save in circumstances where the Seller has inspected and/or measured the Buyer’s premises and access thereto.

2a. Sale Items

Sales items are non returnable / refundable.

2b. Appro items

All customers who take items on appro are required to leave credit card information. Appro items are for no more than 2 days, and items are invoiced after this time unless items are returned, as it will be assumed that items are required, and the sale is processed accordingly.

3. Prices

a) The prices of the Goods shall be as set out in the Seller’s customer order form.
b) All quotations are valid for 7 days unless otherwise stated.

4. Terms of Payment

a) The total purchase price together with GST less the deposit paid shall be payable within 7 days of notification being sent of goods being available for collection/delivery failing which interest at the rate of 2% per month on the outstanding purchase price and storage charges will be levied as applicable.
b) Collection/delivery shall only be made after receipt of cleared funds. In the event of payment being made by personal cheque/etc, 5 working days should be allowed for the clearance of such cheques.
c) If the Buyer fails to pay the balance for the purchase price within 30 days of notification being sent, then without prejudice to any other right or remedy available to the Seller, the Seller shall at it’s discretion be entitled to sell the Goods at the best price readily available and seek the balance of any shortfall on the purchase price from the Buyer.
d) Time shall be the essence for the payment of the balance of the purchase price as herein above defined.

5. Ownership of Goods

a) The property in the Goods shall remain in the Seller and shall not pass to the Buyer until the Seller has received payment in full for the price of the Goods (together with any interest/charges payable in respect thereof).

6. Transfer of Risk

a) The goods shall be at the risk of the Buyer as soon as delivery has taken place.

7. Cancellation

a) The Seller may cancel this Contract at any time before the Goods are delivered by giving written notice. On giving such notice, the Seller shall promptly repay to the Buyer any sums paid in respect of the price. The Seller shall not be liable for any loss or damage whatever arising from such cancellation.
b) The Buyer has no right to cancel this Contract for goods that are already in stock.
c) The Buyer may give notice of his/its intention to cancel this Contract for Goods to be ordered upon the giving of written notice to the Seller within 7 days of the purchase order date. This is subject to the cancellation charge and subject to the manufacturer of the Goods agreeing to accept the Sellers cancellation notice in which circumstance the Seller shall dispatch to the Buyer a written confirmation of cancellation. In such circumstances, upon the Seller giving such written notice:
The Seller shall cease to be bound to deliver and the Buyer shall cease to be bound to receive delivery to any further goods. The Seller shall refund to the Buyer either by cheque or credit card or refund voucher such sums already paid less 50% of the total purchase order value being cancellation charges incurred by the Seller in respect of its expenses. In the event of the manufacturer refusing to accept the Seller’s cancellation order the Buyer is not entitled to cancel the order.

8. Return Policy

If the order has arrived but you do not want to accept it for any reason you have 7 days after delivery to declare it. Please call us at 09 5222163 immediately and we will arrange the pick up. No orders will be accepted back without prior authorization by Rinke Design The refund for your order in the full amount of your order less all delivery charges and a 25% restocking fee to accept the return of the item by the manufacturer will be processed to you after the item is received back by the warehouse.

Occasionally some items are sold and advertised as "Free delivery" items as part of a  promotion, or a discounted shipping was offered (whether or not the customer was made aware of the shipping discount at the time of purchase) the delivery costs are always incorporated in the price of our items and will be taken into the account when the refund for such item is processed. After request for such return is fully processed, email with all the costs involved will be sent to you. Please, do not assemble the furniture that you might be returning since furniture assembled by customer cannot be accepted under any circumstances.

All returned products must be in original condition and packaging; otherwise, additional charges may be applied.

Additionally, certain products cannot be returned because neither we nor our suppliers can take them back.

9. Damaged Items

Rinke Design utilises professional delivery and trucking companies who are contracted to deliver the order, unfortunately, accidents damaging your ordered items may occur. While this happens extremely rarely, we do ask our customers to thoroughly inspect the merchandise at the time of arrival and note all comments on damage in their entirety on the bill of lading. You the “Customer” is   asked to photograph the damages, please call us when this occurs on 09 5222163 and e-mail the photographs to info@rinkedesign.com within 5 business days of delivery. If the damages are not promptly and fully noted and reported, we may not be able to assist you the “customer” with later claims.  We reserve the right to repair furniture in customer’s home or accept return for repair and/or replacement. Regretfully, we can only authorize full refund in the rare event when we are unable to repair or replace the item, and at our discretion. We also expect our customers to accept delivery appointment for any repairs or replacement furniture to complete the order process.

10. Layby  

A layby sale is a contract between Rinke (the seller) and a customer with the following conditions:

the seller holds the goods until the total price is paid

the seller holds the goods until a specified proportion of the price is paid

the price is paid in installments or is to be paid at the end of a set period

the price of the goods is $7,500 or less

Or information on cancellation and layby refunds visit: http://www.consumeraffairs.govt.nz/businessinfo/layby.html

Most massage chairs are subject to a 7-day return policy, and is limited to 1 exchange per customer. Rinke Design Ltd customers have within 7 days after purchase date to notify customer service to have the chair returned. The customer is responsible for shipping charges on all returns. There are no exceptions. Prices for returned chairs may vary depending upon your area you live. Once Rinke Design Ltd has been contacted, we will notify you of the price and procedure for the return. All chairs sold through Rinke Design Ltd are subject to 25% restocking fee. Refurbished or reconditioned or sale items are non returnable.

For any enquiries please send an email to paul@rinkedesign.com or send an email to webmaster@rinkedesign.com with questions or comments about this web site.

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Last modified: 03/13/10